Do I have to pay taxes & duties on International orders?
Customers are responsible for Taxes & Duties to be paid before delivery.
When do you ship?
We ship Monday - Friday with the exception of US holidays.
When will my order arrive?
If your piece is in stock it will be shipped within 1-3 days of your purchase. If you need your package shipped sooner please make a note when you checkout or email us and we will do our best to expedite it.
Average delivery time for domestic orders is 3-7 business days. Average delivery time for international orders is 5-10 business days via DHL Express.
How long does shipping take in the USA?
Average delivery time for domestic orders is 3-7 business days via USPS.
How long does international shipping take?
Average delivery time for international orders is 5-10 business days via DHL.
My order is lost in the mail, what do I do?
After your order is shipped, it is out of our hands. We are not held responsible for lost packages, missed deliveries or undeliverable addresses. If you have a question concerning tracking or shipping please contact UPS, or DHL.
How can I track my order?
A tracking number will be provided when your order has been shipped. If you still haven't received it, please contact us with your order # & email address. Please be patient, as tracking information can take a few days to update.
Do you ship to my country?
Most likely yes, with a few exceptions! You can proceed to the checkout and our system will let you know.
How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.
What if I entered the wrong shipping address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We do ship orders quickly.
What if my order was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.
My tracking number hasn't updated, what do I do?
Please be patient, sometimes your carrier gets a little backed up. Give it a few days to update & contact us if it doesn't.